Terms & Conditions

Return Policy

REFUNDS PERMITTED

We accept returns. You can return unopened items in the original packaging within 20 days of your purchase with receipt or proof of purchase. If 20 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at 438-404-9772

EXCHANGES

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at 438-404-9772 with details of the product and the defect. You can send the item you consider defective to:

NYUMBA DESIGN
145 Rue Brossard
Saint-Constant. QC, J5A 0B4

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

EXCEPTIONS

Sale items are considered final sales. For products purchased with a gift card, a credit note will be provided, applicable to the next purchase online.

SHIPPING

To return the item you purchased, please mail it to:

NYUMBA DESIGN
145 Rue Brossard
Saint-Constant. QC, J5A 0B4

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Delivery Policy

GENERAL INFORMATION

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

DELIVERY LOCATION

Items offered on our website are available for delivery to all international customers.

DELIVERY TIME

The processing time for your order is 48 to 72 hours. Delivery of your order will be that of the transport company (Canada Post). These delays are only estimated and are calculated from the shipping date and not from the date of the order. They should be used only as an indication and are subject to acceptance and approval of your order. Barring exceptional circumstances, we will spare no effort to ensure that your product is delivered within 5 to 7 working days from the date of your order. Working days means Monday to Friday, except holidays. Please note we do not ship on Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

DELIVERY INSTRUCTIONS

You can provide special delivery instructions on the check-out page of our website.

SHIPPING COSTS

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Sales tax is charged according to the province or territory to which the item is shipped.

DAMAGED ITEMS IN TRANSPORT

If the packaging is damaged in any way whatsoever to the arrival of the product, please contact us immediately at the + 1 438-404-9772.

QUESTIONS

If you have any questions about the delivery and shipment or your order, please contact us at info@nyumba-design.com or +1 438-404-9772